CompleteCare

What is CompleteCare?

CompleteCare is a reactive IT Support service developed specifcally to meet the day
to day support requirements of a typical SME (small to medium enterprise).
CompleteCare features core components that meet the needs of most businesses,
with a range of bolt-on services available to cater for individual requirements.

Remote IT Support

From time to time things inevitably go wrong with your IT systems. Simply contact our helpdesk either using the
Remote Support app, or pick up the phone and we will assist you with your technical difficulties. You will always
be connected to a real person, sat in our offce in the heart of Cheshire. We will ensure that your problems are
dealt with professionally and effciently, giving you the reassurance your IT is in safe hands.

Annual PC’s MOT

Just like your car, every year your PC’s should have a check-up. Unlike mechanics however, we aren’t checking
your emissions or tire wear, what we do is, clean up your hard drive, get rid of the clutter of temporary files to
ensure your PC’s perform effciently and importantly check for and remove security threats.

Cloud Backup

Backing up your data should be an integral part of day to day computing activities. The powerful 500GB online
backup account included with CompleteCare provides a seamless process for backing up your business critical
data. It’s simple, once its installed there’s nothing to manage and more importantly nothing to worry about.
In the event you lose some data for any reason, just contact our helpdesk and we will be able to recover it quickly
and easily.

Avast CloudCare

Avast CloudCare helps to protect your PC from potentially damaging malware, allowing 4Site to remotely manage
individual software components with real time email alerts to our helpdesk if a virus is detected.

Bolt-on Services

In addition to the core components of CompleteCare, we are able to offer a number of bolt-on services including
but not limited to:

  • Equipment supply and installation
  • Microsoft Offce 365 suite of business products
  • Sage 50 products and support
  • 3CX telephone system implementation and support
  • Connectivity – Networking support and solutions
  • Server implementation and support
  • Cloud Technology – Hosted client implementation and support
  • GDPR – Analysis and Compliance
  • IT Project Management – Scale your IT through controlled change

If your business requires a more specific level of support, including network and server support it is likely that you

will require our Managed Service IT Support package. Please talk to us today to arrange a systems consultation.